COVID-19
There are delays with Royal Mail at the moment and some parcels may take up to 7 working days to arrive in certain regions (U.K. only). This is out of our control given the current situation and we would ask you please bear this possible delay in mind when you receive your order dispatch email. Thank you for your patience at this time.
DELIVERY TIMES & CHARGES
| RANGE | DISPATCH TIME |
| SOFT HARNESS COLLECTION |
2-3 working days |
| HANDMADE RANGE | 10-14 working days |
Once your order has been dispatched, due to COVID-19 delays:
- U.K. please allow 2-7 working days to arrive.
- International orders please allow 5-12 working days which is varied by Country
| REGION | POSTAL SERVICE | DELIVERY COST |
| U.K. | Royal Mail 1st class signed (Small Parcel) |
£3.99 Free U.K. shipping over £50 |
| E.U. (note: due to the current changes in the IOSS Scheme rules we are temporarily not shipping to the E.U.) | Royal Mail international tracked (temporarily unavailable) | £10.99 |
| REST OF WORLD | Royal Mail international tracked | £12.99 |
Please note: Top Pooch will not accept responsibility for additional taxes & duties that may be incurred when shipping outside of the UK.
DELIVERY SERVICE
All our orders are posted via Royal Mail recorded service. You will receive a dispatch email when your order is ready to post with a tracking reference number that can be monitored via the Royal Mail website: www.royalmail.com/track-your-item.
Please note your order will require a signature on delivery. If you are not going to be home don't worry, a Royal Mail card with a reference number will be put through the letterbox so that you can either organise a re delivery or collect this from you local post office. Please allow 24 hours before collecting from you local post office to allow time for this to reach them.